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The Cranky Yankee takes on: Auto Glass--more than it's cracked up to be


A crack in your windshield could mean more than a fine.
By DON FLUCKINGER
It's just a crack or a nick in your windshield, so what's the big deal?  Why are there laws in place in many states that make even the shortest cracks an inspection-buster?

Mainly, if an accident happens in which the vehicle roof needs support to keep from collapsing, an undamaged windshield will help do that. If a crack or chip is in the driver's line of sight, that can pose an entirely different--and perhaps more dangerous--hazard.

But of course, you’ve waited until five days before the auto inspection deadline is due, and it's time to get the issue addressed before your ride fails and anyone who drives it risks getting pulled over. The question is, should you try and get your windshield (or any other pane that needs it) repaired, or replaced? Some shops will attempt to repair auto glass, but it's not a practice endorsed by everyone in the glass industry. Another aspect that's dicey is the seal: Replacing it can add $25-$50 to the total bill, but reusing a seal is another of those "gray-market" techniques. Furthermore, if you have glass coverage on your auto insurance, check with your agent, as their rules might call for glass replacement over repair in some situations.

There are several different kinds of companies that offer auto glass:

Local glass shops often have the most experience and are plugged in to suppliers who can acquire factory replacement windshields, aftermarket glass, and custom tinted glass if you live in areas like Arizona or Texas, where a few extra bucks invested in glass can help preserve a vehicle's interior. There's also, to me, something comforting about going to a shop that does only glass, all day, every day. Everyone's an expert in this field, but it just seems that these guys have seen it all, year after year, and know best.

Mobile glass services offer the ultimate convenience: As one local service in my town puts it in their catchy commercial, "they come right to your car, wherever you are." So that means while you're parked at home or your car's at the office, you don't have to take time off to go to a glass shop and read six-month-old copies of Hot Rod and Country's Best Log Homes while you wait for them to drop in a new shield. A little extra dinero typically shows up in the invoice for these vendors.

Auto dealers, of course, charge an arm and a leg. You get original factory glass, installed expertly. Sometimes, you have to wait a couple weeks for the privilege, too, as they have to order the part and then squeeze you in between all those more important customers.

Whatever suits your situation, keep the following points in mind when replacing a windshield or window in your car, truck, or van:


  • Know the law. Whether you think it's dangerous or not, find out if an auto glass issue is enough to cause pullovers by the local police. No one wants to have a cop magnet on their car.
  • Listen carefully to the instructions upon pickup. Most of the time, you'll be asked to leave the windows open an inch for a day or so while the adhesive cures. Not doing so can cause a condition that could blow out the seal.
  • Check with your insurance agent before ordering service. Is it automatically covered? Do they have a say in who fixes your windshield, either from an approved list or requiring certification of some kind? Will they cover only so much of the cost (i.e. if you order a $771 custom windshield, they might only cover the price of a $389 direct factory replacement)?
  • Get multiple estimates. You’ll probably find most businesses that replace auto glass charge about the same for the actual windshield. Their cost of labor, however, can vary wildly. Just settling for the first shop that can take you in might be a $100 or $150 mistake.


Most of all, take glass seriously. It looks like a niggling cosmetic issue, like that dent from when you parked too close to the lamppost at the mall that all your pals rib you about. A cracked or badly chipped windshield isn't a badge of honor or joking matter. You'll want it intact if you get into a wreck.


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